![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Car rental agreement #********* Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was charged a total of $464 aside from what I originally paid. I havent recieved any refund for my $100 deposit or the miscellaneous charges of $300. I was connected to a supervisor who told me they were going to proceed with something else not sure what that they were going to see whats going on. So I waited and called back today April 17th when the representative tells me the refund was denied on the 6th of April. I called back on the 14th and they said it was actually 7-10bussines days and it was still in process. I called back the following week 11th of April because I still had no refund ,thats when they instructed me to give it a couple more days. ![]() I called the same day to customer service when they told me the refund would take 5-7 business days. When we returned the car on April 3rd at the same location of pick up at 4:49pm they charged my credit card for $464, $300 was of miscellaneous charges which they couldnt even tell me what they were charging me for and $100 for the deposit and $64 other dollars Im not sure about. We switched the car where they confirmed I wasnt being charged for anything. We were instructed to switch out the car in ********** airport they said the only place we could do it. Which his insurance has already been set to pay for any damages or losses. The other driver admitted complete fault of the accident. There was a police report and a claim done all in the same moment of ** waiting for a highway patrol. On the day of pick up march 31st we were involved in a car accident which was not my fault. When I picked it up I was charged $100 deposit on my credit card. ![]() ![]() The winner? The car buyer.I reserved a car rental in which I paid for online at the time of reservation with my debit card of $313. The Collaborative Future: Smooth over the friction and form a true alliance between OEMs and dealerships which combines the product knowledge of one with the customer expertise of the other.The Consumer-First OEM: Put the customer at the very heart of all you do with an engagement and marketing strategy to effectively communicate the benefits of this new age.Reassess the role of the dealer and become the car buyers’ partner from browsing through to purchasing through to aftersales and maintenance. The Evolved Dealer: Accelerate full throttle into the exciting new age of dealerships.This event will unite CEOs and board members from leading OEMs and Dealerships to take to the stage and “set the automotive retail industry agenda for years to come”.Įarly Confirmed Speakers Include: Rachel Mahoney, Chief Marketing Officer, Vroom Brandon Baldassari, Vice President, Jaguar Land Rover Mike Darrow, Chief Executive Officer, TrueCar Alain Visser, Chief Executive Officer, Lynk & Co Frank Diertl, Vice President of Retail Network Development, Mercedes-Benz USA Steven Center, Chief Operating Officer, KIA and Doug Miller, President and Chief Revenue Officer, Īcross the course of two days, attendees will learn, network and develop “a roadmap to building a retail experience fit for the drastically changed needs of the modern consumer”. Coming to the MGM Grand in May of this year, Reuters Events: Automotive Retail USA 2023 (16-17 May) will bring together industry-leading experts from AutoNation, TrueCar, Vroom, JLR, Kia and more in Las Vegas. ![]()
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